by queuelesscenter | Jan 11, 2017 | Employee Engagement, Quality
A new year reminds us that new beginnings are always possible. I’m currently enjoying expanding mentoring relationships. A beautiful aspect of mentoring is the bi-directional flow of the relationship – it is most effective when there is give and take. One of the...
by queuelesscenter | Nov 13, 2013 | Employee Engagement, Excel Hints and Tricks, Workforce Management
Offering a bid system to agents for schedules, holiday hours or vacations is appealing to contact center and workforce managers. The bid processes supports systematic assignment and allows agents to have some input. The question that managers often ask is how can we...
